Residential Treatment Counselor

Hayward, California, United States

Residential Treatment Counselor: Esser House, LGBT and CSE Youth

Position 1
Friday 3pm - 11pm
Saturday 12:30pm - 10:30pm
Sunday 12:30pm - 10:30pm
Position 2
Saturday 7am - 1pm
Sunday 7am - 1pm

Relief - Receive a call/text when a shift is open or if extra staff is needed.

**Please indicate your availability in your cover letter


The Residential Treatment Counselor (RTC) assists in all functions of day to day care and supervision for six youth in BAYC’s residential treatment program.

The program provides residentially based supports to transition age youth in need of intensive out of home placement services. The program specializes in serving Commercially Sexually Exploited Youth (CSEY), with the goal of transitioning clients to a lower level of care. The residential program provides a safe and supportive environment for youth to practice daily living skills, address personal issues, improve social skills, develop family support and prepare for independent living.  The program is time-limited and seeks to graduate participants to family-based or independent living situations.


Essential Duties and Responsibilities

Youth Support

  1. Supervise youth in completion of their daily routines, implementing program utilized in the home.
  2. Use a strength-based approach to partner with youth in following their Transition and Growth Plans and developing and monitoring progress short and long term goals.
  3. Partner with youth in improving independent living skills (cooking, budgeting, shopping, cleaning, hygiene, laundry, maintenance, etc.), managing time and balancing responsibilities.
  4. Partner with youth in identifying obstacles to living independently, obtaining employment, obtaining post-secondary education, and in developing supportive social and recreational activities. Partner with youth to develop strategies to overcome these barriers.
  5. Support residents in primary crisis prevention and/or crisis intervention including group or individual conflict mediation. Respond to crisis situations according to agency protocols and individual treatment plans.
  6. Ensure that youth get to all scheduled appointments and activities, in accordance with the house calendar.
  7. Ensure that initial and annual medical and dental appointments are scheduled and attended.
  8. Ensure culturally sensitive and relevant treatment and residential care.
  9. Safeguard the dignity and protect the rights and individuality of each youth in care so as to enhance their self-respect.
  10. Provide for physical safety and care of each youth in care and assure safety procedures are followed.  (Over night is to remain awake and complete routine rounds throughout the night)


  1. Document client activities and behaviors in daily log. Refer to and update house calendar as needed.
  2. Dispense and log medication as directed. Report any medication discrepancies to Manager/Director promptly.
  3. Document and report incidents promptly and as directed.
  4. Ensure that house client files are inclusive of all forms and information required by CCL and/or agency policy.
  5. Ensure the completion and filing of Physician Reports and Mental Health Verification Forms whenever applicable.
  6. Conduct and document weekly school and ILP attendance checks as needed.


  1. Collaborate with the treatment team to ensure youth are receiving appropriate support and intervention. This includes proactive communication around concerns or observed trends.
  2. Ensure ongoing communication with shift partner at all times; carry community phone on all outings.
  3. Partner with youth in maintaining relationships with family/permanent support people and identifying opportunities to strengthen these relationships.
  4. Partner with youth in identifying and accessing community resources.
  5. Coordinate and partner with collaterals to achieve treatment and independent living goals.
  6. Serve as a community liaison with court appointed advocates, medical providers and legal representatives.
  7. Participate in weekly supervision and staff meetings and attend relevant trainings as assigned. Collaborate with Manager/Director to adjust weekly schedule as needed when trainings/events are outside normal shift times.


  1. Responsible for the maintenance and cleanliness of the house as well as routine household tasks.
  2. Assure agency facilities and technologies are used in accordance with agency policy.
  3. Transport youth in vehicle on a daily basis.
  4. Other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.



  • BA/BS in a Behavioral Science field preferred
  • Experience working with foster youth and/or in a residential setting preferred
  • Experience working with Commercially Sexually Exploited Youth (CSEY) strongly preferred. 
  • Must be 21 years old or older
  • Clearance of TB test, physical exam, fingerprints and any other mandatory State/Federal requirements.
  • A valid California driver's license, personal automobile for use on the job, insurable by SHS’ insurance policy based on DMV record and personal vehicle insurance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sitting, walking, standing, twisting and bending for brief periods of time
  • Occasional reaching and/or grasping using hands and/or arms
  • May be required to lift up to 20 pounds
  • May be required to ascend/descend stairs
  • Regular use of hands requiring dexterity in using the telephone, computer keyboard or mouse
  • Visual ability to read documents and computer monitor
  • Ability to drive a variety of vehicles including a large passenger van
  • Hearing and speech to converse in person and over the telephone

Join our dedicated team! Sunny Hills Services helps vulnerable children and youth who struggle with emotional and behavioral problems as well as those impacted by the child welfare, and juvenile justice systems.  Since opening our doors in 1895, we have steadfastly provided the young people we serve the tools needed to use their own strengths to develop healthy relationships, fulfilling live and positive futures.

Sunny Hills Services is an Equal Opportunity employer and does not discriminate on the basis of age, race, color, religion, sex, sexual orientation, disability, national origin, Vietnam era or other veteran status.