Program Director, Mental Health Services

Santa Rosa, California, United States Full-time

The Program Director, Mental Health Services, Sonoma Napa provides program leadership and is responsible for the quality and integrity of service delivery and client outcomes, financial accountability for program budget, hiring and supervision of program staff, contract oversight, and compliance with external and internal policies, practices and procedures.  The programs under the responsibility of this position include ReFocus (formerly ACT and PRIDE programs), TBS services in Sonoma, Marin and Napa Counties, FASST, and Pathways.

ESSENTIAL DUTIES / RESPONSIBILITIES / EXPECTATIONS

Program Leadership

·      In collaboration with the Executive Director and Agency leadership, develop and implement concrete plans and initiatives to support the Agency’s strategic and regional goals.

·      Develop and maintain relationships with key county staff who contract for services and/or refer clients, and with community leaders to build collaborative partnerships that support Agency programs and community goals.

·      Represent the program and Agency to service groups and provider communities, and support Agency fundraising initiatives in the region.

Service Delivery and Client Outcomes

·      Ensure that delivery of services for all care, treatment and services are consistent with the Agency’s policies, practices and procedures, are conducted with fidelity to relevant evidence-based practices, and in accordance with The Joint Commission accreditation standards.  Ensure fidelity to multi-systemic wraparound principles, practices, and orientation.  Provide leadership in setting service delivery standards, monitor performance and support staff in meeting standards to meet client needs, contractual requirements and budget goals.

·      Collaborate with contract and community partners to ensure that client referrals and admissions/intake meet contract standards and program goals, and resolve impediments to timely client access and services.

·      Ensure that relevant outcomes data are collected and evaluated, including timely reporting for the Line of Sight meetings and process.

·      Support on-going QA/QI process and pro-actively develop and monitor performance improvement initiatives.

Financial Management and Accountability

·      In collaboration with the Executive Director, contribute to the development of the annual operating budget for the program, providing input on service levels and staffing requirements necessary to achieve operating and financial goals.

·      Understand key drivers of financial performance for the program, and manage revenue generation, staffing and operating expenses to meet or exceed budget.

·      Ensure that intake processes are thorough, and ensure that client eligibility for funding is verified at intake and on an on-going basis, depending on funding source requirements.

·      Ensure that billing documentation from staff is complete, accurate and timely.

 Staff Management

·      Hire qualified staff, manage, and if needed, terminate staff in line with Agency practices and procedures.

·      Meet with direct reports in team meetings and individually on a regular basis, to provide Agency policy, practice, procedures and program updates, to review performance goals, service delivery standards and other performance metrics, provide and document regular coaching and mentoring, and conduct annual performance appraisals.

·      Oversee onboarding and annual training plans for each direct report to strengthen staff competencies and meet regulatory and contractual requirements, in coordination with human resources and utilizing the Relias Learning Management System.

·      Ensure that clinical staff is fully competent in documentation standards and use of TIER.

·      Provide clinical supervision including review of notes and assessments (individual and group) to AMFT/ASW interns for all program staff who require hours for licensure.

Administration, Contracts and Compliance

·      Participate in Line of Sight, Clinical Managers, and Leadership Forum committees.

·      With Executive Director, participate in contract negotiation and oversight, including monitoring referrals, performance milestones and timelines and other Agency deliverables to ensure compliance.

·      Coordinate County, Medi-Cal and program-related audits and reporting including County quarterly reports, bi-annual surveys and annual Medi-Cal reports. Ensure corrective action follow up.

·      Ensure program and staff adherence to all agency policies, practices and procedures, including those associated with service documentation, billing, payroll documentation, and expense reimbursements.

QUALIFICATIONS

·         CA LCSW, LMFT or Licensed Psychologist with 5 or more years’ experience practicing in the field with youth served by the mental health, probation or foster care systems, and/or with trauma-impacted youth – LCSW preferred

·         Currently qualified to supervise clinical staff, with at least 1 year experience as a clinical supervisor for comparable clinical services

·         At least 2 years demonstrated success in managing clinical staff in a comparable program or services area

·         Fingerprint clearance by CA DOJ and FBI, and any other mandated entity

·         A valid California driver's license, personal automobile for use on the job, insurable by SHS’ insurance policy based on DMV record and personal vehicle insurance.

 Sunny Hills Services is an Equal Opportunity employer and does not discriminate on the basis of age, race, color, religion, sex, sexual orientation, disability, national origin, Vietnam era or other veteran status.